8-11/11/11
This is the final week of my course so we had a lot of work to do before finishing of we got all our files on date and finished off.I also did my assesments I was found competent on all nine modules.This week wnt to fast.When I got to SSB I was really not to excited about the course but now I really do not want to leave as I got so use to the place and the people here it was a great experience and I worked with amazing people learned so much more than I ever thought you could.The Share block is much more than just a cleaning service there are so many systems inplace and I got the chance to learn these systems.This was overall an great learning experience and a amaxing place to be thanks to all the wonderful people that was part of this experience they made it a memorable one.........loved it more than I ever thought to....
Friday, November 11, 2011
Wednesday, November 9, 2011
SSB week 8
28-31/11
28/10/11
Today I helped our maintenance driver with a few maintenance issues that needed to be sorted out asap as there were guests vacant.Then we dropped off and picked up the old linen and replaced it with new ones.After this I went to do some guest service was a lot of fun as always I love working and inter acting with guests.
29/10/11
Today I Checked allthe linen.After this I went to count the material in the stores to see exactly what we have in stock.After this I helped our driver out again with picking up and dropping off the laundry.I also got to run the issue store again.
30/10/11
Today I was working as the middle man again reporting breakages to reception and also asking our cleaners to go and check the breakages at the various chalets.It is really important to give the correct information threw as guests get really angry when they pay for something they did not use or brake.Another problem is when they do not pay for something they broke then your company will suffer.
31/10/11
Today I started the day off by counting stock in the maintenance stores a monthly stock check that needs to be done.Then I did other jobs like photo taking at Makatho houses were there were problems like an old fridge.I then had to identify other problems that occur in these houses people climbing over walls etc.
28/10/11
Today I helped our maintenance driver with a few maintenance issues that needed to be sorted out asap as there were guests vacant.Then we dropped off and picked up the old linen and replaced it with new ones.After this I went to do some guest service was a lot of fun as always I love working and inter acting with guests.
29/10/11
Today I Checked allthe linen.After this I went to count the material in the stores to see exactly what we have in stock.After this I helped our driver out again with picking up and dropping off the laundry.I also got to run the issue store again.
30/10/11
Today I was working as the middle man again reporting breakages to reception and also asking our cleaners to go and check the breakages at the various chalets.It is really important to give the correct information threw as guests get really angry when they pay for something they did not use or brake.Another problem is when they do not pay for something they broke then your company will suffer.
31/10/11
Today I started the day off by counting stock in the maintenance stores a monthly stock check that needs to be done.Then I did other jobs like photo taking at Makatho houses were there were problems like an old fridge.I then had to identify other problems that occur in these houses people climbing over walls etc.
Friday, October 28, 2011
SSB week 7
25-28/10/11
25/10/11
Today a worked at the issue store as this seems to be may job description this is a job that I like to do as the responsibility is high.If anything is short it all comes back to the stock issuer and to date all may issues have balanced.Whilst running the stores I also helped the driver collecting refuse bags and dirty linen there after we took the clean linen to all the chalets the bags are marked of every chalet and this is how we know where it must go and the laundry can make sure that each chalet gets the correct linen.
26/10/11
I run the stores again today as it is month end and the person who is actually responsible for this was busy with the stores balance and all our stock.I then again helped the driver to collect dirty towels and replace them with clean ones.We also picked up all the refuse from the chalets this helps with hygiene as well as appearance.It is very important to keep up a good company appearance and we have wild animals that can try to eat the food inside of these refuse bags they can choke on the plastic or make a real mess as they tear the bags.
27/10/11
Today we had to take new linen and new beds all the furniture needed for the revamp of our Mosselesele tented camps.It is really important to revamp our redecorate often as people want to see change as times change it must look different to give a different feel .It is also important as things get older and needs to be changed as they do not work as well as they are supposed to when they age.Then I went to pick up new stock glasses that we order that needed to be picked up it is very important to make sure that all things ordered are there and in working condition not damaged.
25/10/11
Today a worked at the issue store as this seems to be may job description this is a job that I like to do as the responsibility is high.If anything is short it all comes back to the stock issuer and to date all may issues have balanced.Whilst running the stores I also helped the driver collecting refuse bags and dirty linen there after we took the clean linen to all the chalets the bags are marked of every chalet and this is how we know where it must go and the laundry can make sure that each chalet gets the correct linen.
26/10/11
I run the stores again today as it is month end and the person who is actually responsible for this was busy with the stores balance and all our stock.I then again helped the driver to collect dirty towels and replace them with clean ones.We also picked up all the refuse from the chalets this helps with hygiene as well as appearance.It is very important to keep up a good company appearance and we have wild animals that can try to eat the food inside of these refuse bags they can choke on the plastic or make a real mess as they tear the bags.
27/10/11
Today we had to take new linen and new beds all the furniture needed for the revamp of our Mosselesele tented camps.It is really important to revamp our redecorate often as people want to see change as times change it must look different to give a different feel .It is also important as things get older and needs to be changed as they do not work as well as they are supposed to when they age.Then I went to pick up new stock glasses that we order that needed to be picked up it is very important to make sure that all things ordered are there and in working condition not damaged.
Tuesday, October 25, 2011
SSB week 6
19/10/11
We went to go and clean chalets we had to follow our procedures for exp procedure for cleaning a bathroom:
We went to go and clean chalets we had to follow our procedures for exp procedure for cleaning a bathroom:
- Turn on all lights , flush toilet
- Toilet clean inside,outside,under,rim
- Tub/shower area-use sanitizer,dry surfaces,faucets wipe of water spots
- Clean sink and faucets ,wipe clean
- Other chrome fixtures-damp wipe,all corners,behind toilet,door
- Mirrors damp wipe free from water spots
- floor must be sweep ed and wiped
- damp wipe wastebasket,empty,reposition
- Check supplies,replenish
- Check all lights,lightly spray with air freshener
- Turn off lights
Procedures for cleaning guest rooms
- Enter correctly,identifying self
- Place cart against door to keep it open
- Air-room open window and doors
- Turn on light to check working order
- Check all items
- Out of order items should be reported
- Empty bins and change liners
- Clean ashtrays
- Strip bed keeping items on the floor
- Check linen for guest belongings
- Check linen for stains
- Soled linen placed in service receptacle
- Dust all areas of room
- Polish any wood surfaces
- Replace any amenities
- Vacuum
- Close windows
- Spray airfreshner
- Turn of lights
Procedures for making a bed:
- Turn of mattress
- Place mattress protector over mattress and tuck in at head and sides
- Bottom sheet placed smoothly,tucked in at head and sides
- Top sheet and blanket placed smoothly and mitered at foot of bed
- Tuck in along sides
- Bedspread
- Place pillows
- Smooth out visible lumps and creases
- Place scatter cushions
Other than this we had to get our files up to date and learn all these procedures so that it was possible for as to follow them...
SSB week 5
10-14/10/11
10/10/11
Today there was a big mix up in our issue store as I was busy with something else and then the stores was run by one of my colleges they did not do it correct and made it very difficult . I sat down and calmly tried to fix the problem I with help from the stock manager got the problem solved and everything was correct and added up this taught me to not pass responsibilities on but to rather do them yourself no matter how busy you are.
11/10/11
Today our managers were very busy and came in a bit late so I took the initiative of doing the clock ins of the ladies so a checked who is present and who not.This was a great responsibility as this effects there salaries as they only get payed when they are present.Then I went to help out and clean Adriano's house for his arrival.We moved all his furniture as he wanted it.
13/10/11
Today I had to go and pick up beds were we borrowed them to guests as they were more in the Makatho house then there will usually be.After this I went to look at termite problems that we have at some of the houses needed to identify them after this I took pictures that we send to owners and then send them a invoice of the cost it will be to get rid of them and then we wait for the reply...
14/10/11
Today I did issues this was my regular weekend job after this I did guest service this was different to usual as we had a bit more problems but I learned how to deal with them and sorted it out immediately the guests were happy so I was happy it pays off...
10/10/11
Today there was a big mix up in our issue store as I was busy with something else and then the stores was run by one of my colleges they did not do it correct and made it very difficult . I sat down and calmly tried to fix the problem I with help from the stock manager got the problem solved and everything was correct and added up this taught me to not pass responsibilities on but to rather do them yourself no matter how busy you are.
11/10/11
Today our managers were very busy and came in a bit late so I took the initiative of doing the clock ins of the ladies so a checked who is present and who not.This was a great responsibility as this effects there salaries as they only get payed when they are present.Then I went to help out and clean Adriano's house for his arrival.We moved all his furniture as he wanted it.
13/10/11
Today I had to go and pick up beds were we borrowed them to guests as they were more in the Makatho house then there will usually be.After this I went to look at termite problems that we have at some of the houses needed to identify them after this I took pictures that we send to owners and then send them a invoice of the cost it will be to get rid of them and then we wait for the reply...
14/10/11
Today I did issues this was my regular weekend job after this I did guest service this was different to usual as we had a bit more problems but I learned how to deal with them and sorted it out immediately the guests were happy so I was happy it pays off...
SSB week 4
3-9/10/11
3/10/11
This was my first day back after a weeks leave that I put in to enjoy a well earned holiday but now I am back and full of energy well rested and feeling up for it again.I helped with stock that we had to buy in town learned how the buying works that you have to have a specific order number as we have accounts at most suppliers in town.I then helped with the unpacking of the new stock.It is actually good to be back....
4/10/11
Today I did some maintenance jobs fixed broken things for exp a cupboard we learned to maintain something and rather to try and fix it before buying something new as this will work out much cheaper thus your company saves money.
5/10/11
Today I was doing something entirely different I was welding and grinding.I enjoyed this a lot as this was not a everyday job for me and was a first here at SSB at first I ad to make sure I follow all the OHS procedures to avoid injury to myself as well as those around me a also got a lesson on how to use this equipment although I have used it before it was still important just to refresh the memory.
6/10/11
I put a petrol storage container up today this we done for the fact that it gets stolen and this storage compartment can be locked and is much safer.A second reason for why we have done this is actually for OHS purpose as this is a flammable liquid and needs to be stored correctly we also needed to put up a few warning signs as it is an OHS risk and we did so...
7/10/11
Today I firstly did some maintenance jobs were we did the wood drop off and so on before the guests arrive at 3 o clock.Then I did guest service this is a procedure at our establishment and we do this to make sure our guests are satisfied and they do not have any complaints helps us to improve our service and sort any problems that may have occurred..
8/10/11
Today I had two job descriptions one was running the store were a was already well trained in doing and the other was being the driver as our driver was on leave I took the responsibility.What this meant is that I had to pick up all dirty linen then take it to the laundry were it is washed then I need to take the clean linen back so they cant put it in to the chalets.After this a started taking stock to the chalets things that was needed that guests used or broke that needed to be replaced.
9/10/11
Today I was running the issue store again this is starting to look like a permanent job as I was now trusted enough to carry on with the stores.I also did the drivers job again and then came back to the office to help with the breakages again for guest departure.This was a busy weekend but I learned a lot even problem solving as every problem that occurred I personally solved
3/10/11
This was my first day back after a weeks leave that I put in to enjoy a well earned holiday but now I am back and full of energy well rested and feeling up for it again.I helped with stock that we had to buy in town learned how the buying works that you have to have a specific order number as we have accounts at most suppliers in town.I then helped with the unpacking of the new stock.It is actually good to be back....
4/10/11
Today I did some maintenance jobs fixed broken things for exp a cupboard we learned to maintain something and rather to try and fix it before buying something new as this will work out much cheaper thus your company saves money.
5/10/11
Today I was doing something entirely different I was welding and grinding.I enjoyed this a lot as this was not a everyday job for me and was a first here at SSB at first I ad to make sure I follow all the OHS procedures to avoid injury to myself as well as those around me a also got a lesson on how to use this equipment although I have used it before it was still important just to refresh the memory.
6/10/11
I put a petrol storage container up today this we done for the fact that it gets stolen and this storage compartment can be locked and is much safer.A second reason for why we have done this is actually for OHS purpose as this is a flammable liquid and needs to be stored correctly we also needed to put up a few warning signs as it is an OHS risk and we did so...
7/10/11
Today I firstly did some maintenance jobs were we did the wood drop off and so on before the guests arrive at 3 o clock.Then I did guest service this is a procedure at our establishment and we do this to make sure our guests are satisfied and they do not have any complaints helps us to improve our service and sort any problems that may have occurred..
8/10/11
Today I had two job descriptions one was running the store were a was already well trained in doing and the other was being the driver as our driver was on leave I took the responsibility.What this meant is that I had to pick up all dirty linen then take it to the laundry were it is washed then I need to take the clean linen back so they cant put it in to the chalets.After this a started taking stock to the chalets things that was needed that guests used or broke that needed to be replaced.
9/10/11
Today I was running the issue store again this is starting to look like a permanent job as I was now trusted enough to carry on with the stores.I also did the drivers job again and then came back to the office to help with the breakages again for guest departure.This was a busy weekend but I learned a lot even problem solving as every problem that occurred I personally solved
SSB Week 2
16-21/9/11
16/9/11
Today I learned how to issue the daily stock to all the cleaners or team leaders they come in every morning on a set time to pick up certain items that they will need to do the mornings service or cleaning duties at there specific chalets .We write down exactly what is given to them so we can control our stock and see what is taken and what not in this manner we can see if we had a stock loss because of things like theft of items fabric rejects etc.
After this I went out to do guests service this is were we go to all the chalets and here from our guests if they are happy with everything if any maintenance issues we try and sort it out immediately this is to assure guests satisfaction!!
17/9/11
I was set to run the stores for the weekend this was my responsibility I put a lot into this as it is an great opportunity to test my self and to show that I am able to carry such a responsibility.This job requires a lot of patients as the communication skills are not always there when trying to find out what the people require.I learned a lot out of this experience like patients and you must just stay calm and cool.I carried out my duties as what was expected from me now I just had to wait until Monday to see if the weekends stock ads up or have I made a mistake??
18/9/11
Today I learned how how observant you must as one of our glasses just went missing as I took at out of the issue store and just put it down for one moment .Later I got the glass back as I went and did a bit of a investigation and I new that glass was my responsibility I was to determined for the stock to balance out so had to make a plan to get that glass back and did so!
19/9/11
I had to run the stores again this just added to my concern of adding up at the end!!I also did various jobs like taking photos that we were going to use as advertisement for one of our new Makatho units.I also answered the phone were as Sunday is check out day so reception requires as to look for any breakages in the chalets and Makatho units made by guests I worked as the middle man.As I heard from reception witch chalet numbers breakages do they need then I asked the cleaner what was broken in that specific chalets she then checks it reports back to me I put it on file and report back to reception were they also put it on file just to make sure he information was given.
20/9/11
We had class today and worked on our workbooks after this Lucy gave as class on the cleaning documents as well as the lost and found procedures we got this class so that that we can understand the set up at SSB better and is that we know all procedures how cleaning rosters are set up etc.
21/9/11
We unpacked new stock today beds that came in that was ordered.After this we did the monthly stock count to see what is taken used what needs to be replaced or what stock do we need to buy of.It is a stock control method. I also got the good news that my hard work over the weekend payed of and the issue stores were balancing there was no lose in stock all the number were correct so I was very happy as a succeeded.
16/9/11
Today I learned how to issue the daily stock to all the cleaners or team leaders they come in every morning on a set time to pick up certain items that they will need to do the mornings service or cleaning duties at there specific chalets .We write down exactly what is given to them so we can control our stock and see what is taken and what not in this manner we can see if we had a stock loss because of things like theft of items fabric rejects etc.
After this I went out to do guests service this is were we go to all the chalets and here from our guests if they are happy with everything if any maintenance issues we try and sort it out immediately this is to assure guests satisfaction!!
17/9/11
I was set to run the stores for the weekend this was my responsibility I put a lot into this as it is an great opportunity to test my self and to show that I am able to carry such a responsibility.This job requires a lot of patients as the communication skills are not always there when trying to find out what the people require.I learned a lot out of this experience like patients and you must just stay calm and cool.I carried out my duties as what was expected from me now I just had to wait until Monday to see if the weekends stock ads up or have I made a mistake??
18/9/11
Today I learned how how observant you must as one of our glasses just went missing as I took at out of the issue store and just put it down for one moment .Later I got the glass back as I went and did a bit of a investigation and I new that glass was my responsibility I was to determined for the stock to balance out so had to make a plan to get that glass back and did so!
19/9/11
I had to run the stores again this just added to my concern of adding up at the end!!I also did various jobs like taking photos that we were going to use as advertisement for one of our new Makatho units.I also answered the phone were as Sunday is check out day so reception requires as to look for any breakages in the chalets and Makatho units made by guests I worked as the middle man.As I heard from reception witch chalet numbers breakages do they need then I asked the cleaner what was broken in that specific chalets she then checks it reports back to me I put it on file and report back to reception were they also put it on file just to make sure he information was given.
20/9/11
We had class today and worked on our workbooks after this Lucy gave as class on the cleaning documents as well as the lost and found procedures we got this class so that that we can understand the set up at SSB better and is that we know all procedures how cleaning rosters are set up etc.
21/9/11
We unpacked new stock today beds that came in that was ordered.After this we did the monthly stock count to see what is taken used what needs to be replaced or what stock do we need to buy of.It is a stock control method. I also got the good news that my hard work over the weekend payed of and the issue stores were balancing there was no lose in stock all the number were correct so I was very happy as a succeeded.
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